Last Updated: August 9, 2025
At Shine and Sheen, customer satisfaction is our priority. We take pride in offering high-quality products, and we want you to have a positive shopping experience. This Refund & Returns Policy explains how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns only if:
- The product is unused, unopened, and in its original packaging.
- You contact us within 7 days of receiving your order.
- You provide proof of purchase (order confirmation or receipt).
Note: For hygiene and safety reasons, we cannot accept returns on opened or used personal care products, including hair oils, serums, or similar items.
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Opened or used products.
- Items purchased on sale or through special promotions.
- Gift cards or downloadable products.
3. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect:
- Contact us at info@shineandsheen.com within 48 hours of delivery.
- Provide your order number and clear photos of the product and packaging.
- Once verified, we will arrange a replacement or a refund at no extra cost.
4. Refund Process
Once we receive and inspect your returned item:
- We will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item).
- Original shipping charges are non-refundable.
6. How to Initiate a Return
To request a return or refund:
- Email info@shineandsheen.com with your order number, reason for return, and photos if applicable.
- Wait for our confirmation before sending the product back.
- Ship the item to the address provided in our confirmation email.
7. Exchanges
We only replace items if they are defective or damaged. For exchanges, follow the same steps as for returns.
8. Contact Us
If you have any questions about this Refund & Returns Policy, please contact us:
📧 Email: info@shineandsheen.com
🌐 Website: https://shineandsheen.com